HELP

Seek help at any stage you feel you are stuck & we will be glad to help you through. Shoot us an email and contact our customer care services at support@unimod.co.in or ring us at 033 2282 5423 / 9831243639.
For any other general query, drop us an email at info@unimod.co.in
For press & media enquiries mail at marketing@unimod.co.in
For queries related to return or exchange, refer to our return policy section to get more details. Have an incredible shopping experience with Unimod!



More Help as Frequently Asked Questions

ACCOUNT

  • Is it necessary for me to sign up at Unimod.com to shop?
  • Yes, it is necessary to sign up. You can sign up simply by giving details like your full name, contact number and password. Signing up will also keep you updated with our latest offers and updates. You can also login or sign up through your Facebook account.

  • Is my personal information safe with Unimod?
  • Yes. All your personal information is safe with us and will not be disclosed to anyone else. You can also refer to our “Privacy Policy” section to get detailed information.

  • How can I get a new password if I forget the one I have registered with?
  • You can set a new password by simply clicking on the option of “Forgot Password”. The link for setting new password will be sent to the email ID you registered with.

  • How can I know about the latest discounts or offers?
  • You can know about the latest discounts, offers and updates on our collection by signing up and subscribing to our newsletters.

  • What should I do if I wish to unsubscribe?
  • You can unsubscribe by loging into your account.

SHOPPING WITH US

  • How can I ascertain my size while shopping through Unimod?
  • You can ascertain your size simply by referring to the section of “size chart” provided in our website.

  • Will there be any limit to the quantity I can shop for?
  • No. There is no limit to the quantity.

  • How can I change the shipping address?
  • You can change your shipping address by loging into your Unimod account or before your order is shipped.

  • How can I track my order?
  • You can login to your account and check the status of your order. Under any circumstances if you are unable to check, then you can mail or call us (033 2282 5423 / 9831243639) to reach the Unimod Customer Loyalty team for better guidance.

PAYMENT METHOD

  • Is there any shipping charges?
  • The shipping charges, if any, will be intimated to you after you add the products in your shopping bag and proceed to make the payment.

  • How can I make the payment after adding products in my shopping bag?
  • You can make the payment via Master Card, Visa debit or credit cards and internet banking. You can also opt for Cash on Delivery (COD).

  • How safe will it be to pay online through Unimod?
  • It is absolutely safe to share your debit or credit card details as the transactions will be made through a safe and secure gateway.

RETURN OR CANCELLATION

  • How can I cancel my order?
  • Yes. You can cancel the order by getting in touch with our customer care representatives.

  • Can I return a product that I shopped?
  • Yes. You can return a product but in accordance with our return policy. Please refer to our “Return Policy” section to have more details.

  • What should I do if the package I receive is damaged or tampered?
  • If you notice that the package is badly tampered and in a damaged condition, do not accept it and return it to the courier personnel. Get in touch with our customer care team to intimate the condition.

  • What is to be done if I receive a different product from the one I have ordered?
  • If you receive a wrong order, get in touch with our customer care team without any delay. You can return the product by complying with our return policy.